Quality and Operations Management, MSc

Quality and operations management​ master's programme at Chalmers

Aimed at improving the processes through which new and existing products and services are developed and delivered, we now witness a strong upsurge in the industry’s interest in improvement techniques and philosophies. Examples are Six Sigma, Lean Production and Lean Product Development. Many industrial companies and public organizations are using improvement programmes based on these or similar ideas. Success in these programmes requires a change in mindset together with organisational transformations. Engineers equipped with the knowledge and competence required for leading quality driven change processes and business improvement are therefore crucial.

This Master’s programme in Quality and operations management supports you as a student in acquiring the knowledge and skills required to manage, improve and transform organisational processes.

The master's programme gives you a thorough understanding of tools for identifying customer needs and business opportunities. You will be trained in the skills needed to manage the process of developing and delivering products and services. A strong focus will be on the usage of different qualitative and quantitative tools. Another focus will be on production and delivery processes, in both manufacturing and service and on the tools and techniques for their improvement. You will acquire a number of competencies needed to manage improvement and change processes, whether they concern product development or production. These skills include leadership, project management and change management.

The programme’s pedagogic frame is built on your participation and responsibility for your own learning process. Within the theoretical parts of the education and in order to improve your ability to present ideas both in written and oral form, you will write, present and discuss cases and term papers at seminars. In the programme, a number of group projects will be carried out, all of them in cross-cultural teams. This provides a training arena for cross-cultural group work preparing you for taking the lead in cross-cultural improvement projects.

Topics covered

The subjects of product development, change management and leardership are fundamental areas in the Quality and operations management master’s programme. The courses included in the programme plan handle topics such as operations strategy, six sigma and quality imp​rovement.