BSc in Business Administration and Service Management

The service sector is the largest sector in most developed countries. In Denmark it contributes around 70 % of the national GDP. A service is an intangible offering; no physical product is exchanged between buyer and seller before purchase. Traditional examples could be services provided in shops, restaurants, hotels, tourism agencies, travelling, amusement parks or even in public institutions such as museums. Modern examples of services include subscriptions to streaming services, social media, mobile and communication services as well as business services.
Services are an integral part of what a company is and what it produces. For example, physical products often also have an additional service attached to them in the form of knowledge, time or attention. A simple example could be when you buy a new phone. You are paying for a physical product, but you also receive in-store pre-purchase service where the sales assistant provides you with information and answers the questions you might have. However, you also receive post-purchase service in the form of a warranty and 24/7 customer support.