Sponsored by University College of Hospitality Management Sant Pol de Mar
With the opportunity to travel and work worldwide, it’s no wonder the travel and tourism industry is an attractive career path for today’s graduates. Plus, there are plenty of career opportunities. The industry supports 319 million jobs around the world, making up 10 percent of global employment in 2018, according to the World Travel and Tourism Council.
This booming and dynamic industry has fruitful career opportunities in abundance, from working in hotels and transport, to working in food, beverages and events, the possibilities are endless.
Does this sound like something you’d be interested in? Read on to find out what you can do to boost your chances of breaking into this competitive – albeit rewarding – industry.
Master your soft skillset
Although your technical skills can get you noticed, it’s your soft skills that will be relied on time after time should you want to succeed in the industry.
The hospitality industry is fast paced, which, naturally requiring individuals who are adaptable, resilient, and able to use their initiative. Working in hospitality is, of course, both a team-orientated and customer-facing role, where lines of communication should always be clear, positive and professional, with enthusiasm always sky high.
Remember – it’s all about service with a smile, and knowing the customer is always right (especially in the hospitality industry)!
In fact, a survey conducted by the University College of Hospitality Management Sant Pol de Mar (EUHT StPOL), a pioneer in hospitality management education for over 50 years, agrees and suggests “there’s more importance on soft skills, such as attitude, ambition and flexibility, rather than hard skills,” according to Mr Lluís Serra, Managing Director at EUHT StPOL.
“This survey points out an interesting change in the skillset that hotels are looking for in a candidate.”
Respondents to the survey consisted of recruiters and HR representatives of international hotel chains, including Marriott Hotels & Resorts, Iberostar Hotels & Resorts, Meliá Hotels International, Mandarin Oriental Hotel Group, the Ritz-Carlton Luxury Hotels and Resorts, and Hilton Worldwide.
Consider enrolling in further education…

There are many ways you can get your foot on the hospitality industry ladder, but having a relevant qualification can give you the upper hand.
For example, the Master in Hospitality Management at EUHT StPOL, provides you with the key skills necessary for a career in the industry, as well as an in-depth understanding of the industry itself. It’s the ideal master’s program for those who want to fast-track their career into hotel management, marketing and sales, lodging, food and beverages, events, and so on.






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