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As a consequence of the pandemic, relationships between clients and companies are increasingly digital. For this reason, the correct management of the customer's digital experience, from their first interaction to the last, has become a differential element in business strategies, to achieve an emotional connection and a sustainable competitive advantage over time. Responding to the current situation, we created the Postgraduate in Digital Customer Experience (CX) in which you will learn to improve customer satisfaction through customer insights and the customer journey, optimize the user experience (UX), and provide a service exceptional to each of them through the CRM. You will also implement omnichannel, customer-centric strategies and you will discover involving customers with your brand to not only get them to buy your product but also to return. The 100% online sessions are taught by active professionals in the field of CX, a fact that will allow you to learn first-hand about the success stories of large companies and apply everything learned in practical projects, thus becoming an expert in customer experience and providing differential value for your company.
Programme overview
Main Subject
Business and Management Studies
Degree
Other
Study Level
Masters
Study Mode
Online
As a consequence of the pandemic, relationships between clients and companies are increasingly digital. For this reason, the correct management of the customer's digital experience, from their first interaction to the last, has become a differential element in business strategies, to achieve an emotional connection and a sustainable competitive advantage over time. Responding to the current situation, we created the Postgraduate in Digital Customer Experience (CX) in which you will learn to improve customer satisfaction through customer insights and the customer journey, optimize the user experience (UX), and provide a service exceptional to each of them through the CRM. You will also implement omnichannel, customer-centric strategies and you will discover involving customers with your brand to not only get them to buy your product but also to return. The 100% online sessions are taught by active professionals in the field of CX, a fact that will allow you to learn first-hand about the success stories of large companies and apply everything learned in practical projects, thus becoming an expert in customer experience and providing differential value for your company.
Admission Requirements
8 Months
Apr
Scholarships
Selecting the right scholarship can be a daunting process. With countless options available, students often find themselves overwhelmed and confused. The decision can be especially stressful for those facing financial constraints or pursuing specific academic or career goals.
To help students navigate this challenging process, we recommend the following articles:
Postgraduate in Digital Customer Experience
IEBS Digital School, Barcelona, Spain
8 monthsProgramme duration
AprStarting Month
Programme overview
Main Subject
Business and Management Studies
Degree
Other
Study Level
Masters
Study Mode
Online
Responding to the current situation, we created the Postgraduate in Digital Customer Experience (CX) in which you will learn to improve customer satisfaction through customer insights and the customer journey, optimize the user experience (UX), and provide a service exceptional to each of them through the CRM. You will also implement omnichannel, customer-centric strategies and you will discover involving customers with your brand to not only get them to buy your product but also to return.
The 100% online sessions are taught by active professionals in the field of CX, a fact that will allow you to learn first-hand about the success stories of large companies and apply everything learned in practical projects, thus becoming an expert in customer experience and providing differential value for your company.
Programme overview
Main Subject
Business and Management Studies
Degree
Other
Study Level
Masters
Study Mode
Online
Responding to the current situation, we created the Postgraduate in Digital Customer Experience (CX) in which you will learn to improve customer satisfaction through customer insights and the customer journey, optimize the user experience (UX), and provide a service exceptional to each of them through the CRM. You will also implement omnichannel, customer-centric strategies and you will discover involving customers with your brand to not only get them to buy your product but also to return.
The 100% online sessions are taught by active professionals in the field of CX, a fact that will allow you to learn first-hand about the success stories of large companies and apply everything learned in practical projects, thus becoming an expert in customer experience and providing differential value for your company.
Admission Requirements
Scholarships
Selecting the right scholarship can be a daunting process. With countless options available, students often find themselves overwhelmed and confused. The decision can be especially stressful for those facing financial constraints or pursuing specific academic or career goals.
To help students navigate this challenging process, we recommend the following articles:
How to get a full scholarship
Looking for a fully-funded scholarship to see you into university? Find out how to boost your chances of getting one.
Scholarships to study abroad
Find scholarships to study abroad with our lists of international scholarships – categorized by country, by subject, and by type of student.
Scholarship Applications: Frequently Asked Questions
Get answers to all your questions about scholarship applications, including tips on how to find scholarships and chances of success.
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